Frequently Asked Questions
Everything you need to know about your SBC Skincare journey.
Are SBC Skincare products suitable for sensitive skin?
Yes, many of our collections, such as the Aloe Vera and Propolis ranges, are specifically formulated to soothe and comfort sensitive or problematic skin. We always recommend performing a patch test before full application.
Is SBC Skincare a cruelty-free brand?
Absolutely. We are proud to be a cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we commission third parties to do so on our behalf.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our customer service team to initiate a return or exchange.
Do your products contain parabens?
We strive to keep our formulas as clean as possible. Many of our newer ranges are paraben-free, and we are continuously working to update our classic formulations to meet modern clean beauty standards.
Can I use multiple SBC gels at the same time?
Yes, our moisturizing gels are designed to be versatile. You can layer different gels to target multiple skin concerns or mix them with your favorite body butter for extra hydration.